Refund and Returns Policy

Effective Date: December 31, 2024

At GearHato, customer satisfaction is our top priority. This Refund and Returns Policy outlines the procedures for returning products and requesting refunds to ensure transparency and clarity.

Eligibility for Returns
To qualify for a return, your item must meet the following conditions:

  1. The product must be unused and in its original packaging.
  2. Returns must be initiated within 30 days of purchase.
  3. Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Returnable Items
Certain items are exempt from being returned, including:

  • Perishable goods or personalized items.
  • Gift cards and downloadable software products.
  • Items marked as “Final Sale” or “Non-Refundable.”

Process for Returns

  1. Initiate a Return: Contact our customer support team at info@gearhato.net or call us at (715) 344-4243 to request a return authorization.
  2. Prepare the Package: Securely pack the item in its original packaging and include all accessories, manuals, and the proof of purchase.
  3. Ship the Item: You are responsible for shipping costs unless the return is due to our error (e.g., wrong or defective product). We recommend using a trackable shipping service to ensure the safe return of the product.

Refund Policy
Refunds will be issued under the following conditions:

  • Returns that meet eligibility criteria will be refunded to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.
  • Please allow 7-10 business days for the refund to process after we receive and inspect the returned item.

Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us to arrange the process.

Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. Include photos of the damage or defect, along with your order details, so we can resolve the issue promptly.

Late or Missing Refunds
If you haven’t received your refund within the stated time, first check your bank account or contact your credit card provider. If the issue persists, reach out to us at info@gearhato.net for assistance.

Contact Us for Returns
For questions or concerns regarding returns and refunds, reach out to us:

  • Email: info@gearhato.net
  • Phone: (715) 344-4243
  • Address: 2014 Welsby Ave, Stevens Point, Wisconsin (WI), 54481