Delivery Policy
Effective Date: December 31, 2024
At GearHato, we aim to ensure a smooth and efficient delivery process for all our customers. This Delivery Policy outlines how we handle shipping, timelines, and related matters to give you peace of mind when shopping at https://gearhato.net/.
Shipping Methods and Carriers
We partner with reputable shipping carriers to ensure timely and reliable delivery. The available shipping methods, estimated delivery times, and associated costs will be displayed during checkout. Customers can choose their preferred shipping option based on location and urgency.
Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed after 3:00 PM or on weekends and holidays will be processed the next business day. During peak seasons or promotional events, processing times may extend slightly due to high order volumes.
Estimated Delivery Time
Domestic Shipping:
- Standard Delivery: 3-7 business days.
- Expedited Delivery: 1-3 business days.
International Shipping:
- Standard Delivery: 10-20 business days.
- Expedited Delivery: 5-10 business days.
Delivery times may vary based on location, customs procedures, or unforeseen circumstances such as weather or carrier delays.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your package. Customers will see the total shipping fee during checkout. Orders exceeding a specific value may qualify for free shipping promotions, which are updated periodically on our website.
Order Tracking
Once your order is shipped, you will receive an email containing the tracking number and a link to monitor your shipment’s status in real time. If you experience issues with tracking or delays, please contact us promptly for assistance.
Delivery Issues
If a package is marked as delivered but you have not received it:
- Check with household members or neighbors who might have accepted the package.
- Contact the shipping carrier to confirm delivery details.
- Reach out to our support team if the issue persists.
Customs and Import Taxes
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the buyer’s responsibility and are not included in the shipping cost. Please contact your local customs office for more details.
Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or other reasons, we will contact you to arrange a reshipment. Additional shipping fees may apply for resending the package.
Contact Us
For questions about your delivery, please contact us:
- Email: info@gearhato.net
- Phone: (715) 344-4243
- Address: 2014 Welsby Ave, Stevens Point, Wisconsin (WI), 54481