Delivery Policy

Last Updated: March 24, 2025

At Gearhato.net, we are dedicated to ensuring that your purchase is delivered to you in a timely and efficient manner. This Delivery Policy outlines our shipping procedures, including delivery times, costs, and available methods. Please review this policy carefully before making a purchase.

1. Delivery Areas

We currently offer delivery services within the United States. At this time, we are unable to ship internationally, but we are constantly exploring ways to expand our delivery options. For inquiries regarding international shipping, please contact our customer service team at info@gearhato.net.

2. Shipping Methods and Costs

Shipping costs are calculated during the checkout process based on the size, weight, and delivery location of your order. We offer several shipping options, including:

  • Standard Shipping: Typically takes 5-10 business days from the date of shipment.
  • Expedited Shipping: Typically takes 2-5 business days from the date of shipment.
  • Free Shipping: Free standard shipping may be available for eligible orders or during promotional events. Please check the terms during checkout for eligibility.

Shipping fees will be displayed during checkout before you finalize your purchase.

3. Order Processing and Delivery Times

  1. Order Processing: Orders are typically processed within 1-3 business days of receipt, provided that the products are in stock. Orders placed on weekends or holidays will be processed the next business day.
  2. Estimated Delivery Time: Delivery times are estimated based on your shipping method and location. You will receive an estimated delivery date at checkout, and we will send you tracking information once your order has shipped.
  3. Shipping Delays: While we strive to meet the estimated delivery time, external factors such as weather conditions, third-party carrier delays, and high demand periods (e.g., holidays) may affect delivery times. If there are any significant delays, we will notify you promptly.

4. Tracking Your Order

Once your order has shipped, you will receive an email with tracking details. You can use this tracking number to monitor the status of your delivery through the carrier’s website. If you have any concerns or issues with tracking, please reach out to our customer service team for assistance.

5. Shipping Restrictions

  1. Geographic Restrictions: At this time, we only ship within the United States. If you are located outside the U.S. and wish to inquire about international shipping, please contact us at info@gearhato.net.
  2. Oversized Items: Some items may require additional shipping fees due to their size or weight. This will be reflected during checkout, and we will notify you in case any additional charges apply.
  3. Restricted Delivery Locations: We are unable to ship to certain locations, such as P.O. Boxes or remote areas. If this applies to your order, we will notify you and offer alternative shipping options.

6. Delivery Confirmation

When your order arrives, you or a designated recipient may be required to sign for the package. If you are unavailable at the time of delivery, the carrier will either attempt redelivery or leave a notice with instructions for rescheduling delivery or picking up your package.

7. Damaged or Lost Items

In the unlikely event that your order is damaged during transit or lost, please contact us immediately. We will work with the shipping carrier to resolve the issue, and depending on the circumstances, we may offer a replacement or refund. Be sure to inspect the packaging and contents upon delivery and report any issues within 48 hours to facilitate a prompt resolution.

8. Returns Due to Delivery Issues

If you wish to return an item due to an issue with delivery, such as receiving the wrong product or a damaged item, please refer to our Refund and Returns Policy for detailed instructions. Items returned due to delivery issues will be refunded or replaced at no additional cost to you.

9. Customer Support

If you have any questions or concerns about the delivery process, or if you experience any issues with your order, please do not hesitate to contact our customer support team:

10. Changes to This Delivery Policy

We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision.

By making a purchase from Gearhato.net, you agree to the terms outlined in this Delivery Policy. Thank you for choosing us for your photography needs! We look forward to helping you capture life in stunning detail.